Shipping policy

Processing Times

  • Orders are processed only on Thursdays and Fridays.
  • Ready-ship items placed before 4 PM on these days will ship the same day. Orders placed after 4 PM will process on the next available business day.
  • Made-to-order items are fulfilled in the order they are received and may require additional time to complete.
  • Processing times exclude weekends and holidays.

Shipping & Delivery

  • Standard shipping rates are calculated at checkout. Delivery estimates depend on the chosen carrier and shipping method.
  • Orders to U.S. addresses, including APO/FPO, are supported.

Order Tracking & Confirmation

  • Once shipped, a confirmation email with tracking information will be sent. Allow 24 hours for tracking to update.

Damaged or Lost Packages

  • Sierra Canine Supply is not liable for damages or losses during transit. Please file claims with the carrier, retaining packaging and goods as evidence.

International Shipping

  • We do not offer international shipping at this time.

For more information, visit our Processing and Shipping page.