BioThane® is the brand name of all coated webbing products made by BioThane Coated Webbing Corp. It’s a polyester webbing with a TPU or PVC coating that makes it more durable, waterproof, and easy to clean. BioThane® is manufactured in a plant located in North Ridgeville, Ohio in the USA and is ISO 9001:2015 registered.
BioThane® is renowned for its exceptional strength and durability, with a break strength value of 1000lbs per inch of width. However, it's essential to recognize that the actual breaking load of each product can vary, as the weakest component is often the hardware used in its construction. To ensure reliability, we source hardware from top manufacturers in the United States and Europe, but it is always recommended to check your products for wear and tear before each use.
Yes, BioThane® is a waterproof product. Sealing is unnecessary when the material is cut because the inner webbing is made of polyester, a moisture-wicking synthetic fiber that repels water. After your dog has been in water, we recommend removing their collar. Keeping the collar off allows air circulation around the neck which allows the skin and coat to dry thoroughly, which can help prevent skin irritation, fur loss, and other related issues.
Rinse your gear thoroughly with fresh water when exposed to salt or chlorinated water. This helps remove any residue and prevents the buildup of salt or chlorine, which can lead to rust, corrosion, or surface staining on the hardware. After rinsing, ensure that the products are dried completely to prevent moisture from lingering, as prolonged exposure to moisture can accelerate corrosion.
BioThane® is exceptionally durable, surpassing leather and nylon in longevity and strength. Unlike leather, which can degrade over time from moisture and stretching, or nylon, prone to fraying and weakening with use, BioThane® maintains its integrity. Its robust composition ensures longevity even under challenging conditions, making it an ideal choice for various applications. However, no material is indestructible. BioThane® can experience wear from topical flea medications, the natural oils in your dog's coat, chewing, rough play, excessive force, or improper use. To extend your products lifespan, practice responsible handling and remove collars during play and supervise interactions between dogs to prevent damage. These precautions ensure the safety of your dogs and the longevity of their gear.
Under normal conditions, you should experience little to no color fade. In general, the deeper the shade of the hue, the longer it will last. It is possible for certain colors, especially fluorescent colors, to transfer onto hair, skin or fabric. These colors are not hazardous, and they should not present a health or safety hazard. If color transfer happens, wash with soap and water. If irritation occurs, especially if symptoms appear suddenly and spread rapidly, please seek immediate medical attention. To help preserve the longevity of your product, avoid storing or leaving it exposed to direct sunlight for extended periods as this may accelerate color fading.
No. According to BioThane Coated Webbing Corp, BioThane® is latex-free.
Dogs with white fur are more likely to experience discoloration of the neck fur when coming in contact with certain metals such as brass, steel, and chrome-plated steel. This discoloration should wash out easily with a dog shampoo formulated with whiteners to remove discoloration safely. For serious stains, you can make a paste out of baking soda and brush it into the affected area. Baking soda is a natural bleaching agent that won't damage your dog’s coat.
Nickel is present in numerous everyday items and can trigger allergic dermatitis rashes in animals with nickel allergies. Dogs with contact allergies may experience outbreaks at the point of contact. If your dog shows any of the following symptoms after using one of our products, discontinue use immediately and schedule an appointment with your vet: lesions on the neck area of the skin, skin irritation or redness, loss of fur, itchy and scaly skin, discharge or infected pustules or bumps, changes in skin pigmentation, or the development of infections within the lesions.
Our collar measurements are provided in inches and are suitable for most medium to large breed dogs. The smallest width we offer at this time is 1 inch. To determine the correct size, measure your dog's neck where the collar naturally rests using a soft measuring tape or a piece of string (which can be measured with a rigid ruler for accuracy). Ensure a snug but not tight fit, leaving enough room for two fingers to comfortably fit between the collar and your dog's neck. If your dog falls between sizes or is at the upper end of a measurement, we recommend selecting the larger size.
BioThane® requires minimal maintenance compared to leather or nylon. Unlike leather, it does not need conditioning to prevent drying or cracking, nor does it require waterproofing to protect against water damage and stains. For routine cleaning, simply wipe it with a damp cloth or rinse with water and dish soap as needed. For tougher stains, apply a small amount of rubbing alcohol and gently scrub with a soft bristle brush or sponge. For particularly stubborn stains or scuff marks, a Mr. Clean® Magic Eraser can be used for effective removal.
Additional Care Instructions:
To order a custom product, please reach out to us by using the contact form on our website.
While we don't operate as a traditional retail storefront, we do offer limited in-person visits for pickups by appointment only. Since most of our products are made to order, our on-hand stock is quite limited. To ensure we're available to assist you, please contact us in advance to schedule an appointment.
Yes, we offer free local pickup at checkout.
After your order is placed, we’ll email you to schedule a pickup appointment. Pickups must be scheduled in advance, as we’re not always available for unscheduled pickups and can’t accommodate walk-ins without an appointment. Once your pickup time is confirmed and your order is ready, we’ll send you an email with pickup details. If you need a specific day or time, please contact us before placing your order and we’ll do our best to accommodate you.
Walk-ins are by appointment only.
Yes, you're welcome to bring your dog along for your visit! In-person visits can be helpful for ensuring accurate measurements for your order if you are unable to take measurements yourself. Please inform us in advance if you plan to visit with your dog so we can make necessary arrangements. Our German Shepherd will be crated in the office during your visit and may bark upon your arrival. All dogs must remain leashed and under the control of their handler during their time inside our premises.
Yes. We offer a 25% discount to current and former U.S. military, and first responders including law enforcement, fire, and EMS through GOVX ID verification on all orders over $40.00.
Yes. Orders with an APO, FPO, or DPO destination will be sent through the U.S. Postal Service (USPS).
While we have the necessary equipment to sew patches onto harnesses, vests, and other equipment, it's important to note that we are new to this process and do not have extensive experience. However, we are willing to try our best to accommodate your request. If you would like to test our sewing on old gear or have specific details about your needs, please reach out to us, and we'll be happy to assist you!
While our products have not been specifically tested or certified for police use, they are designed with durability and reliability in mind, making them suitable for a wide range of working dog and active-use applications. Each piece of equipment we produce is handcrafted to meet high-quality standards, trusted by many customers, including those in law enforcement, and backed by lifetime warranty and repair support.
Our equipment is currently in use by handlers and/or departments including:
If you have specific requirements, department standards, or concerns about whether a product is suitable for your intended use, please feel free to reach out. We’re happy to provide additional information and help you choose the right equipment for your needs.
Yes. We offer bulk order support for departments and government agencies, including law enforcement, fire, EMS, military, search and rescue, and other working K9 programs.
Department and agency orders are handled separately from our individual Military and First Responder discount, which is verified through GOVX ID. Bulk pricing is reviewed on a custom quote basis and may vary depending on order size, products needed, customization requests, reseller item availability, shipping, and any invoicing or purchasing requirements.
Discounts generally cannot be stacked. If you’re placing an order on behalf of a department or agency, please contact us before ordering so we can review your needs and provide the best available pricing.
Our current lead times can be found on our homepage for the most up-to-date information.
Ready-to-ship items are typically processed and shipped within our posted processing window. Made-to-order items require additional production time before shipping, and current turnaround times may vary depending on order volume.
Please note that we don’t ship orders on holidays. If we’re experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional time in transit once your order has shipped.
For holidays, events, training dates, or other special occasions, we recommend placing your order at least two weeks in advance for ready-to-ship products and at least three weeks in advance for made-to-order items. This allows time for processing, production when applicable, shipping, and delivery.
If there are any significant delays with your order, we’ll notify you by email.
We are able to consolidate your orders if they're placed within a 24-hour window. Once the orders are submitted, reach out through our contact form and provide us with the relevant order numbers and your contact details. Any excess shipping fees will be reimbursed when your items are shipped.
At this time, we only ship within the United States.
If your order has been marked as delivered but hasn’t arrived, please follow these steps:
If your package was marked as delivered but is missing and you believe it was stolen, here’s what you can do:
Once a package is marked as delivered, we are not responsible for stolen items, but we will assist in filing an insurance claim where applicable.
To help prevent package theft, we recommend:
You can review our Return and Exchange policy here.
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