Thank you for your purchase, we hope you are happy with your new gear! If you aren't satisfied with a purchase for any reason, you can return/exchange the item(s) within 30 days of the delivery date for a replacement, store credit, or a refund of the purchase price (excluding shipping charges). To be eligible for a return, all items must be in new and unused condition, with all original tags and labels attached. Please note that refunds are not available for select items; refer to the individual product page to determine return eligibility. We cannot accept any items that have been used, damaged, or soiled by your pet after receipt.
RETURN PROCESS
Click the profile icon in the store's navigation, or go to the return policies page, and then request a return.
1. Log in to your account:
1. In the Email field, enter your email address, and then click Continue.
2. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
3. Go back to the online store, and then enter the six-digit verification code.
2. Click the order that you want to submit the return for.
3. If your order has more than one item, then select the items that you want to return.
4. Select a return reason and add a note for the store.
5. Click Request return.
If your return request is approved and requires shipping, then you receive an email with shipping instructions and a return shipping label. After the product is returned, you receive a refund.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billings cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed. If you do not return the item, you will not receive a refund.
EXCEPTIONS
The following items cannot be returned or exchanged:
Toys
Treats
Lick Mats
Slow Feeders
E-Collars
For defective or damaged products, please contact us at the details below to arrange a refund or exchange.
Please Note
Sale items are FINAL SALE and cannot be returned.
QUESTIONS
If you have any questions concerning our return policy, please contact us at sierracaninesupply@gmail.com
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