Always check your products for wear and tear before use. Do not use any product that is visibly damaged i.e., cuts, chew marks, rust etc. We offer lifetime repairs and will reissue any product that is defective or damaged upon receipt.
Consumer voluntarily assumes all such risks associated with the purchase and use of the product, including but not limited to personal injury or property damage. Sierra Canine Supply is not responsible for any and all injuries that can occur from the improper use of its products.
Depending on availability we primarily use solid brass, zinc alloy, iron, and stainless-steel hardware that is extremely resistant to corrosion, however, our solid brass products will tarnish and patina over time, and non-marine grade hardware may rust if exposed to salt water for extended periods of time. To keep your hardware looking like new we recommend drying your product after it has been used in wet conditions. Do not clean with a wire brush or tools that may remove the coating. Never use paper towels, paper-based wipes, cellulose or plastic sponges.
Nickel Plated Brass: Avoid using any cleaning solutions that contain acids such as muriatic acid. This solution will eat through the nickel plating and eventually corrode the underlying brass material.
Power Coat Finishes: Our powder coated stainless steel should require very little maintenance. Gently clean with water and a mild liquid soap. Do not use harsh chemicals, solvents, steel wool or Scotch-Brite pads. Use a microfiber cloth or a soft, non-abrasive bristle brush to loosen stubborn dirt. Dry thoroughly with a microfiber drying towel to prevent water spots.
Powder Coat Disclaimer: Dogs are tough on gear, and none of our products are damage proof. Over time wind, water, and friction can cause the powder coating to begin to chip away and reveal the underlying metal.
Contact with topical flea medications, insect repellents, and rarely, a dog's natural oils, may result in cracking, hardening, staining or pitting of your BioThane®. Wash your BioThane® product thoroughly with soap and water after exposure to any topical medications, insect repellent, after extended wear, and after exposure to salt water to ensure the longevity of your product.
How to Clean Your BioThane®
Use a soft sponge, wash with warm water and soap or a mild detergent.
Scuff marks on light colored, unpainted BioThane® can be removed with a Mr Clean® Magic Eraser.
Paint Splash Care
To ensure the longevity of your paint, avoid rigorous scrubbing with harsh or abrasive cleaning products. Do not use alcohol on the painted portions of your collar. Use a soft cloth or sponge and wash with warm water and a mild soap. A protective topcoat has been applied which may flake or peel depending on environment and usage.
How to Clean Your Bandanas
Hand wash in cold water with a mild detergent. Lay flat to dry.
Although our bandanas can be machine washed on a cold cycle and tumble dried, the friction of doing so may result in pilling.
You can use a pill shaver to evenly shave any unwanted fuzz, lint, or pilling that has formed.
Did your dog chew through the leash, collar, or bandana you ordered from us?
We offer lifetime repairs, no questions asked. Just pay shipping!