Always check your products for wear and tear before your next adventure! Do not use any product that is visibly damaged e.g. cuts, chew marks, rust etc. We will reissue any product that is defective or damaged upon receipt.
Depending on availability we primarily use solid brass, zinc alloy, and stainless steel hardware that is extremely resistant to corrosion, however, our solid brass products will tarnish and patina over time. To keep your hardware looking like new we recommend drying your product after it has been used in wet conditions. Do not clean with a wire brush or tools that may remove the coating. Never use paper towels, paper-based wipes, cellulose or plastic sponges.
Nickel Plated Brass: Avoid using any cleaning solutions that contain acids such as muriatic acid. This solution will eat through the nickel plating and eventually corrode the underlying brass material.
Power Coat Finishes: Our powder coated stainless steel should require very little maintenance. Gently clean with water and a mild liquid soap. Do not use harsh chemicals, solvents, steel wool or Scotch-Brite pads. Use a microfiber cloth or a soft, non-abrasive bristle brush to loosen stubborn dirt. Dry thoroughly with a microfiber drying towel to prevent water spots.
Powder Coat Disclaimer: Dogs are tough on gear, and none of our products are damage proof. Over time wind, water, and friction can cause the powder coating to begin to chip away and reveal the underlying metal.
How to Clean Your BioThane®
Use a soft sponge, wash with warm water and soap or a mild detergent.
Scuff marks on light colored BioThane® can be removed with a Mr Clean® Magic Eraser.
How to Clean Your Bandanas
Hand wash in cold water with a mild detergent. Lay flat to dry.
Although our bandanas can be machine washed on a cold cycle and tumble dried, the friction of doing so may result in pilling.
You can use a pill shaver to evenly shave any unwanted fuzz, lint, or pilling that has formed.
Did your new puppy chew through the leash you ordered from us?
We offer repairs free of charge to all walk in customers with a valid purchase receipt during business hours, no questions asked.